Terms and Conditions

Please fill out the order form to buy the bio-thermal inserts.

The terms and costs of delivering the product outside of Poland:

1. The product price includes the shipment costs outside of the Republic of Poland.

The ordered product is shipped via Poczta Polska (Polish Post).

Should the submitted order be of considerable size there is a possibility to ship the package by air or road transport, depending on destination.

2. Order Delivery Time.

The products are dispatched after the payment is received by our bank account.

3. Payment Methods:

Prepayment to a bank account - the payment is to be made via a bank transfer to the provided bank account number.

4. Bank Account number for EUR:

In order to receive a VAT invoice please provide an exact delivery address and company address together with the European Union tax number. Please also provide contact information so that e may send a PRO-FORMA INVOICE.

5. Returns and Complaints.

Compliant with the Act dated 2 March 2000 on the Protection of Some Consumer Rights:

The customer has the right to forego the product purchased in our shop within 10 days from the date of receiving the package without providing any reasons.

The returned product shall be accepted under the condition that it is not used, undamaged and sent back in an original packaging together with the attached receipt.

The return amount pertains exclusively to the value of the product. The costs of returning the product to our production plant are non-refundable.

We transfer the amount due for the product to the bank account provided by the Customer within 3 working days from receiving the returned product.

We do not accept cash-on-delivery returns.

6. Confidentiality Clause:

Submitting your order via our e-shop is equivalent to consenting to processing your personal information you provided in the order form for the marketing purposes of our company.